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Sales: 716-780-4500
Service: 716-923-2106
Parts: 716-608-3345
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Northtown Lexus Blog

1/27/2020


Pat and Lori's Story 


  When Pat and Lori were travelling to Europe their luggage was stolen. This included the two key fobs for their Lexus GX. They immediately called Northtown Lexus and informed us that their car was parked at the Toronto Pearson International Airport. We had their vehicle flat bedded to a dealership and we were able to have new keys cut and programmed.


  Upon their return we had their vehicle personally delivered to the airport along with a care package. They were so thrilled that Lexus decided to make a short documentary about their experience. Lexus sent their marketing team from Team One out to Buffalo to film it. The video will be available in March.


  Last week when Pat and Lori came in to take delivery of another GX, they retold their story for us.