Northtown Lexus
Northtown Lexus Call Us
Northtown Lexus Get Directions
SALES: 716-780-4500 SERVICE: 844-652-5002 PARTS: 877-832-0429 3845 Sheridan Drive Northtown, NY 14226
Sales: 716-780-4500
Service: 844-652-5002
Parts: 877-832-0429

Meet Our Staff

Our staff here at Northtown Lexus is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our Managers Staff

716-839-4600 ext.150

David joined Northtown Automotive directly out of Radford University in 1987. As a leasing consultant, he was at the forefront of providing exemplary customer service for his clients.

In 1989, Lexus began selling cars in the United States setting a new standard in luxury, performance and an expectation of personalized service. Northtown Automotive was proud to be a founding partner with Lexus. David’s commitment to an outstanding guest experience was a natural fit.

By 1996, he was elevated to General Manager overseeing all dealership operations including both sales and service. David has built a team of professionals that share his vision; create an unparalleled customer service experience for our guests while providing a model work environment.

The management team at Northtown Lexus places the highest priority on each of their associates. This naturally translates to placing the highest priority on the experience for our guests while purchasing and servicing their Lexus vehicles with Northtown.

In 2011, David was part of the executive team charged with designing a state-of-the-art facility fitting of both Lexus and our valued customers. From the guest amenities to the naturally lit showroom, nothing was spared when understanding our mission to enrich the customer experience at every point.

Northtown Lexus has been the proud recipient of 21 Elite of Lexus Awards presented annually to those select Lexus Dealerships that continue to achieve the highest level of sales and customer satisfaction.

General Manager


Used Car Manager TOM  MUMMA
I grew up in WNY and at a young age went off to school in Vermont. I have been in the automotive business for over 35 years and have worked the past 20 years at Northtown Lexus. I relish the fact that I work with such an outstanding kind team. Nothing is more delightful than helping a guest purchase a new vehicle. In my time off I like long biking when I am not golfing. I really enjoy a robust cigar, with a steak, and Danielle Steel or a Nora Roberts novel.
Used Car Manager
General Sales Manager JEFF  MARTIN
Jeff is a graduate of the University at Buffalo (1995) and a passionate authority on the Lexus line of vehicles. He is a proud and dedicated member of the Northtown Lexus sales and management team since 1997. In his free time, Jeff enjoys numerous hobbies, cars (believe it or not!), cooking and spending time with his girlfriend Diana and their two dogs, Dexter and Huck.
General Sales Manager
New and Used Manager RICK  MERLINO
Rick grew up in the automotive industry (he helped his first customer at 14 years old) and joined Northtown just out of college in 1986. Rick has vast knowledge of all types of cars, having worked at all Northtown dealerships. Rick has 25 years of sales experience and over 15 years of experience in sales management. Rick's favorite part of his job is the ability to help people.
New and Used Manager
Business/Finance Manager JORDAN  DIPASQUALE
Jordan DiPasquale started at Northtown Lexus as the first service greeter at 14 years old. Throughout High School she worked part-time as a receptionist. In college Jordan worked in Title & Billing eventually becoming a full-time Business Manager. Jordan has her Business Management Degree from Buffalo State College. She enjoys spending time with her son and family.
Business/Finance Manager
Nancy is a retired educator who graduated from State University of New York College at Buffalo, earning a Masters degree in Education. She joined the staff at Northtown Lexus in 1997, where she delights in making the first impression for the dealership. She proudly represents Lexus, a company whose mission is to consistently exceed guest expectations. In her free time, Nancy enjoys traveling and looks forward to exciting new adventures.
Came to Northtown in 1992 as receptionist. An owner of video and photography company for 22 years-now retired. Born and raised in red wing Minnesota.Attended Mankato State College-studied business.

Meet Our Sales Staff

Zach is a Western New York Native. He is a graduate of Buffalo State College and remains an active alumni. He has been in sales with Northtown since 2013. Zach's genuine care for his customer's needs is his greatest quality. Zach is an avid Buffalo Bills fan and enjoys attending games with his wife, family, and friends.
Sales Consultant
My career began at Northtown Lexus as soon I received my driver’s license in 2011. I began working in the Detail Department cleaning vehicles. Then off to the New Car Department, then Pre -Owned Department, and became a Lexus Technology Specialist. My background has positioned me into a Sales Associate position that I really like. I take evening courses at ECC and am working towards getting a degree in Business Administration. I enjoy my friends and family. I like watching the Sabres and the Bills.
Sales Consultant
Sales Consultant RYAN  FENSKE
I am a Buffalo native. Born and raised on bleu cheese and chicken wings. I started working at Northtown Lexus in 2015 as a lot manager and worked my way up to Sales Consultant. I went to school at Buffalo State for Engineering but ended up following my passion for the Automobile Industry. When I'm not working, I enjoy fishing, playing hockey with the boys, and tailgating at Bills games.
Sales Consultant
Sales Consultant DANA  ROMEO
Dana is a born and raised Buffalonian who loves her city. She has an associates from NCCC in Public Communications & Journalism but sales has always been her calling. Being 100% Italian, Dana lives off of pasta (especially raviolis). She is excited to be apart of Lexus and can’t wait to see what the future holds for her here at Northtown.
Sales Consultant


Technology Specialist JOHN  KANICKI
I grew up in Philadelphia PA. I was an avid American Bandstand dancer as a young man. I made it to the big screen a few times in the 1970’s. I graduated from RUTGERS UNIVERSITY. My career started with IBM where I worked for 35 years. The past 15 years I have enjoyed working at Northtown Lexus. I have been married for 33 years and have 5 beautiful grandchildren. Enjoy all aspects of cooking. Available by e-mail, telephone, or in person, the Lexus Technology Specialist is there to make sure our Lexus owners get the most out of their Lexus vehicle.
Technology Specialist
Technology Specialist GABRIEL  CADALZO
I grew up on Long Island and ended up going to school at the University at Buffalo. After graduating I got a job at Northtown Lexus and am now living in the area. When I’m not at work, I am trying new foods and traveling with my girlfriend.
Technology Specialist

Meet Our Service Staff

Service Manager GREG  FRANZEK
Have 30+ years in the highline car field. Have been with Lexus from almost the beginning. Started with Lexus as their Diagnostic Specialist in 1993 and was promoted to Service Manager in 1998. Currently Senior Certified since 2000. Hobbies include cooking, fishing, golf and travel.
Service Manager
Service Consultant JOE  RUSSELL
(716) 839-4600
55 years old
40 years in car business
22 years at Northtown Automotive
2 years college
Likes: family gatherings, football, refurbishing houses
Service Consultant
Service Consultant MIKE  RANALLO
(716) 839-4600
Michael Ranallo is a service Manager at Northtown Lexus and has been with Northtown Automotive Co's for over 7 years. Michael was an auto technician for 7 years prior and attended college at ECC for automotive technology. Michael enjoys regular exercise for the body and mind and constantly motivates others to be more physically active and healthy in their lifestyle. Michael is always smiling, very positive and great to work with.
Service Consultant
Service Consultant MICHELE  JOHENGEN
(716) 839-4600
Started w/ Lexus in 2002 as an ASE certified technician, promoted to used car coordinator in 2004, promoted again to service consultant in 2008. I like reading, camping & hanging with my kids.
Service Consultant
Service Consultant DAVE  KLEIN
(716) 839-4600
I’ve been with Northtown Lexus as a certified service consultant for over 15 years. I enjoy golfing and following the Bills and Sabres.
Service Consultant
Service Consultant JOHN  PASKIEWICZ
Started in the automotive industry in 1985 with Oldsmobile and Subaru, Have been in the Auto repair and Tires entire career. Have worked for Major tire manufactures directly including Bridgestone, Firestone, Goodyear, Yokohama, and Michelin. Vast experience in Tire Knowledge and Auto Repair. Have been with Lexus for two years. Outside of Work enjoy Home remodeling, Furniture repair, Boating and Fishing. Have been involved volunteering with youth groups, and people with disabilities for many years. At one point was host of a local television show on WGRZ for 2 years.
Service Consultant

Meet Our Parts Staff

Parts Manager DAVE  ROOD
David’s first taste for handling parts was during his enlistment in the USAF. During his service he learned to identify parts using large paper catalogs and microfiche. In a relatively short period of time, he realized a true talent for the world of parts. In Jan of 2001 he moved from his home in the Finger Lakes and joined Northtown as the Chrysler/Jeep Parts Manager, bringing 13 years of parts experience with him. David has fulfilled many roles within the Northtown throughout his career, and in 2015 he joined the team at Northtown Lexus. David believes with great conviction that what he and his dept. does is vital to every customer that enters our doors. “With the right part, anything can be fixed. It is our mission to find the right part, at the right time.” Outside of work David enjoys spending time with family & friends, traveling to anywhere with a beach, camping, video/board games and anything from the Star Wars Universe.
Parts Manager
Parts Associate RANDY  LABEND
Randy has been with Northtown Lexus since 2007. He has over 30 years experience in the automotive parts industry. He attended N.C.C.C. and Bryant & Stratton College. He likes sports, art, movies, camping , traveling and making people laugh. He enjoys all of these activities with his wife and two boys.
Parts Associate
Parts Associate JIM  MENARD
Jim is a Connecticut import coming to the Buffalo area in 1985. He joined Northtown in 1998 at the Dodge location on Niagara Falls Blvd and has worked in all three depts., Sales, Service, Parts. Jim joined the Lexus Parts team fall 2016. He enjoys working with people and using the tools and experience he has gained throughout his career. This background enables him to assist Lexus owners in finding the correct parts they need. In his free time, Jim enjoys a laid back life with his wife, wood working and he is always game for a good round of golf.
Parts Associate

Our Location

Northtown Lexus
3845 Sheridan Drive
Northtown, NY 14226

Sales: 716-780-4500
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Sales Hours

Monday9:00 am - 9:00 pm
Tuesday9:00 am - 9:00 pm
Wednesday9:00 am - 6:00 pm
Thursday9:00 am - 9:00 pm
Friday9:00 am - 6:00 pm
Saturday9:00 am - 5:00 pm

Service Hours

Monday7:30 am - 9:00 pm
Tuesday7:30 am - 9:00 pm
Wednesday7:30 am - 9:00 pm
Thursday7:30 am - 9:00 pm
Friday7:30 am - 9:00 pm
Saturday7:30 am - 9:00 pm

Parts Hours

Monday7:30 am - 9:00 pm
Tuesday7:30 am - 9:00 pm
Wednesday7:30 am - 9:00 pm
Thursday7:30 am - 9:00 pm
Friday7:30 am - 9:00 pm
Saturday7:30 am - 9:00 pm
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Parts Manager and GM (both named Dave) went out of their way to welcome us and ensure that our large wholesale order was processed efficiently. Great job, Northtown!

- Bob Tasikas, GOOGLE

These folks helped me out this 2007 Lexus broke down while I was out of town on vacation....needed to get back to home so I could get to work......2 other dealerships told me they could not help me out, but this dealership took me right in and replaced my alternator.....not cheap,...

- Vince C., YELP

Nice people and service. I got a great deal on a Lexus.

- Ken Gill, GOOGLE

They got back to me relatively fast but unfortunately the vehicle was sold

- Dennis, CARGURUS

A very good experience.

- david dickman, GOOGLE

Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying...

- Dani12, CARS

Had the best experience here recently. Zack Barringer was professional and patient with us as we learned about the brand. I have never had this much fun buying a car!

- Heather Ochs-Balcom, GOOGLE

I have bought many cars in the past years and have dealt with several dealerships in Western New York. The Northtown Lexus dealership is outstanding !!!! When you walk into the dealership you are greeted with a friendly smile and asked the purpose of your visit. If you just want to browse at the...

- Michael Natario, GOOGLE

Dana and brian the finance agent is the best by far the best Dealer to DATE!!!

- Antwion Holliday, GOOGLE

Visiting Buffalo and had a problem with car. Mike took care of me right away with excellent service.

- Larry, GOOGLE

Friendly buying atmosphere. Professional staff

- Bradley Kremblas, GOOGLE

Great staff from Ryan in sales and Jeff his manager, to Jordan and Kevin in finance everyone was outstanding as easy to work with. Getting my new Lexus was easy with their help. I wouldn’t go anywhere else. They all went the extra mile to accommodate my schedule and in a short time I had my new...

- Michael Geraci, GOOGLE

Great experience from start to finish. Justin, David and Jordan truly had our best interests mind in helping us through the process. Love our new car and will absolutely be back for future auto needs.

- Stephen Pollack, GOOGLE

Delivery there

- Avon Munson, GOOGLE

Referred by another Northtown employee to work with Zach. He was so nice to work with, explained my options and worked with me to get what I wanted. He kept in contact with me and kept me informed during the purchasing process. Such a positive experience and I would definitely work with Zach again!

- Amy Staebell, GOOGLE

Great full service dealer. Friendly staff

- James Horner, GOOGLE

I had the good luck of finding a 2007 LS460L on eBay and I purchased it.I love the car and all the "toys" on it.I noticed the car came equipped with Bluetooth and I,being a naive 66 year old could not figure out how to program it with my phone.I called your dealership and they said bring it in and...


I dealt with Zach B. He was awesome to deal with, no pressure with him to buy. He made sure he knew what I wanted as a consumer and showed me Vehicles that matched my interest. This is the second time I bought a car from him but have sent my family to deal with him!

- jeremy crance, GOOGLE

Its was good,very helpful and professional staff


This is my second vehicle I purchased from Northtown Lexus. I have dealt with Richard Merlino both times and he was great. All my experiences with the dealership have been top notch.

- John R., CARS

Always awesome service here. They treat you like royalty. Most definitely will have my vehicle serviced here again.

- Gino H., YELP

I had the best car buying experience of my life this time around at Northtown. Everything was top-notch, from the showroom to purchase to pick-up!

- Leah17, CARS

What a pleasure it was working with my sales representative Dana - knowledgeable, yet light-hearted and helpful. The whole staff at Northtown Lexus are a crew of smiling professionals with your customer satisfaction first in mind. If you’re looking for a luxury model, think of stopping at...

- d_hazed, CARS
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