Northtown Lexus Call Us
Northtown Lexus Get Directions
SALES: 716-780-4500 SERVICE: 716-923-2106 PARTS: 716-608-3345 3845 Sheridan Drive Amherst, NY 14226
Sales: 716-780-4500
Service: 716-923-2106
Parts: 716-608-3345

Meet Our Staff

Our staff here at Northtown Lexus is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our Managers Staff

716-839-4600 ext.150

David joined Northtown Automotive directly out of Radford University in 1987. As a leasing consultant, he was at the forefront of providing exemplary customer service for his clients.

In 1989, Lexus began selling cars in the United States setting a new standard in luxury, performance and an expectation of personalized service. Northtown Automotive was proud to be a founding partner with Lexus. David’s commitment to an outstanding guest experience was a natural fit.

By 1996, he was elevated to General Manager overseeing all dealership operations including both sales and service. David has built a team of professionals that share his vision; create an unparalleled customer service experience for our guests while providing a model work environment.

The management team at Northtown Lexus places the highest priority on each of their associates. This naturally translates to placing the highest priority on the experience for our guests while purchasing and servicing their Lexus vehicles with Northtown.

In 2011, David was part of the executive team charged with designing a state-of-the-art facility fitting of both Lexus and our valued customers. From the guest amenities to the naturally lit showroom, nothing was spared when understanding our mission to enrich the customer experience at every point.

Northtown Lexus has been the proud recipient of 21 Elite of Lexus Awards presented annually to those select Lexus Dealerships that continue to achieve the highest level of sales and customer satisfaction.

General Manager
General Sales Manager JEFF  MARTIN
Jeff is a graduate of the University at Buffalo (1995) and a passionate authority on the Lexus line of vehicles. He is a proud and dedicated member of the Northtown Lexus sales and management team since 1997. In his free time, Jeff enjoys numerous hobbies, cars (believe it or not!), cooking and spending time with his girlfriend Diana and their two dogs, Dexter and Huck.
General Sales Manager
New and Used Manager RICK  MERLINO
Rick grew up in the automotive industry (he helped his first customer at 14 years old) and joined Northtown just out of college in 1986. Rick has vast knowledge of all types of cars, having worked at all Northtown dealerships. Rick has 25 years of sales experience and over 15 years of experience in sales management. Rick's favorite part of his job is the ability to help people.
New and Used Manager
Sales Manager TOM  MUMMA
I grew up in WNY and at a young age went off to school in Vermont. I have been in the automotive business for over 35 years and have worked the past 20 years at Northtown Lexus. I relish the fact that I work with such an outstanding kind team. Nothing is more delightful than helping a guest purchase a new vehicle. In my time off I like long biking when I am not golfing. I really enjoy a robust cigar, with a steak, and Danielle Steel or a Nora Roberts novel.
Sales Manager
F&I Manager Dan Strzelczyk
F&I Manager
Dan Strzelczyk


Nancy is a retired educator who graduated from State University of New York College at Buffalo, earning a Masters degree in Education. She joined the staff at Northtown Lexus in 1997, where she delights in making the first impression for the dealership. She proudly represents Lexus, a company whose mission is to consistently exceed guest expectations. In her free time, Nancy enjoys traveling and looks forward to exciting new adventures.
Came to Northtown in 1992 as receptionist. An owner of video and photography company for 22 years-now retired. Born and raised in red wing Minnesota.Attended Mankato State College-studied business.

Meet Our Sales - Appointments Preferred Staff

Zach is a Western New York Native. He is a graduate of Buffalo State College and remains an active alumni. He has been in sales with Northtown since 2013. Zach's genuine care for his customer's needs is his greatest quality. Zach is an avid Buffalo Bills fan and enjoys attending games with his wife, family, and friends.
Sales Consultant
Sales Consultant Eddie  Cadro
Sales Consultant
Eddie Cadro
My career began at Northtown Lexus as soon I received my driver’s license in 2011. I began working in the Detail Department cleaning vehicles. Then off to the New Car Department, then Pre -Owned Department, and became a Lexus Technology Specialist. My background has positioned me into a Sales Associate position that I really like. I take evening courses at ECC and am working towards getting a degree in Business Administration. I enjoy my friends and family. I like watching the Sabres and the Bills.
Sales Consultant
Sales Consultant MIKE BARTKOWIAK
Sales Consultant
Sales Consultant DANA  ROMEO
Dana is a born and raised Buffalonian who loves her city. She has an associates from NCCC in Public Communications & Journalism but sales has always been her calling. Being 100% Italian, Dana lives off of pasta (especially raviolis). She is excited to be apart of Lexus and can’t wait to see what the future holds for her here at Northtown.
Sales Consultant

Meet Our Service Staff

Service Manager GREG  FRANZEK
Have 30+ years in the highline car field. Have been with Lexus from almost the beginning. Started with Lexus as their Diagnostic Specialist in 1993 and was promoted to Service Manager in 1998. Currently Senior Certified since 2000. Hobbies include cooking, fishing, golf and travel.
Service Manager
Service Consultant JOE  RUSSELL
(716) 839-4600
55 years old
40 years in car business
22 years at Northtown Automotive
2 years college
Likes: family gatherings, football, refurbishing houses
Service Consultant
Service Consultant MICHELE  JOHENGEN
(716) 839-4600
Started w/ Lexus in 2002 as an ASE certified technician, promoted to used car coordinator in 2004, promoted again to service consultant in 2008. I like reading, camping & hanging with my kids.
Service Consultant
Service Consultant DAVE  KLEIN
(716) 839-4600
I’ve been with Northtown Lexus as a certified service consultant for over 15 years. I enjoy golfing and following the Bills and Sabres.
Service Consultant
Service Consultant JOHN  PASKIEWICZ
Started in the automotive industry in 1985 with Oldsmobile and Subaru, Have been in the Auto repair and Tires entire career. Have worked for Major tire manufactures directly including Bridgestone, Firestone, Goodyear, Yokohama, and Michelin. Vast experience in Tire Knowledge and Auto Repair. Have been with Lexus for two years. Outside of Work enjoy Home remodeling, Furniture repair, Boating and Fishing. Have been involved volunteering with youth groups, and people with disabilities for many years. At one point was host of a local television show on WGRZ for 2 years.
Service Consultant

Meet Our Parts Staff

Parts Manager DAVE  ROOD
David’s first taste for handling parts was during his enlistment in the USAF. During his service he learned to identify parts using large paper catalogs and microfiche. In a relatively short period of time, he realized a true talent for the world of parts. In Jan of 2001 he moved from his home in the Finger Lakes and joined Northtown as the Chrysler/Jeep Parts Manager, bringing 13 years of parts experience with him. David has fulfilled many roles within the Northtown throughout his career, and in 2015 he joined the team at Northtown Lexus. David believes with great conviction that what he and his dept. does is vital to every customer that enters our doors. “With the right part, anything can be fixed. It is our mission to find the right part, at the right time.” Outside of work David enjoys spending time with family & friends, traveling to anywhere with a beach, camping, video/board games and anything from the Star Wars Universe.
Parts Manager
Parts Associate RANDY  LABEND
Randy has been with Northtown Lexus since 2007. He has over 30 years experience in the automotive parts industry. He attended N.C.C.C. and Bryant & Stratton College. He likes sports, art, movies, camping , traveling and making people laugh. He enjoys all of these activities with his wife and two boys.
Parts Associate
Parts Associate JIM  MENARD
Jim is a Connecticut import coming to the Buffalo area in 1985. He joined Northtown in 1998 at the Dodge location on Niagara Falls Blvd and has worked in all three depts., Sales, Service, Parts. Jim joined the Lexus Parts team fall 2016. He enjoys working with people and using the tools and experience he has gained throughout his career. This background enables him to assist Lexus owners in finding the correct parts they need. In his free time, Jim enjoys a laid back life with his wife, wood working and he is always game for a good round of golf.
Parts Associate

Our Location

Northtown Lexus
3845 Sheridan Drive
Amherst, NY 14226

Sales: 716-780-4500
Scroll Up

Sales - Appointments Preferred Hours

Service Hours

Parts Hours

Scroll Down

Always great service!👍

- Mary Govern, GOOGLE

The service here at Northtown Lexus is consistently outstanding. Michelle is a perfect example. We stopped in today and each bay was full. In spite of being very busy, Michelle provided individualized service that truly made us feel special. She was friendly and efficient. For world class service,...

- Greg D, GOOGLE

The dealer responded to my questions


Went for routine maintenance. Convenient online schedule. Fast check-in. Timely service. Comfortable lounge if you prefer to wait your for car on site. Good coffee and hot chocolate :)

- Serge A, GOOGLE

THIS IS A GREAT PLACE my car was fixed for free my windows wipers thank you and I do want another car

- Sheila Diggs, GOOGLE

Delightful. Salesman went over and above


Nice vehicle's to shop for

- Ellie Johnson, GOOGLE

My son adores this place because of the awesome, friendly customer service!

- Akilowu Akiwumi, GOOGLE


- Dm Seals, GOOGLE

I got my ride from here#1

- Samuel Dixon, GOOGLE


- sreelekshmi g, GOOGLE

Professional team able to resolve complicated matters.

- Serge A, GOOGLE

Great service and sales!

- Adam Weimer, GOOGLE

absolutely fantastic.


Courteous and efficient service.

- Nasir Khan, GOOGLE

Owning a Lexus has its perks! Getting a loaner vehicle is definitely one of my favorites. Driving a brand new vehicle for a day is fun and it also gets you thinking about buying one. It's a clever sales tactic and also a very convenient and fun way to spoil your customers.

- pamela kohrn, GOOGLE

Mr. Micheal Haym was extremely professional and made this experience exceptional for my family and I. There was a hospitality and genuine authenticity in this entire process that made it rewarding beyond just acquiring a luxurious vehicle. I recommend anyone in search of an affordable luxury...

- Vincent Alexander, GOOGLE

Comfortable lounge, but couldn't find remote to turn TV on. Service is friendly and very attentive

- Annette, GOOGLE

Great, honest sales team & friendly, efficient service department!

- Steve Sinnott, GOOGLE

Excellent vehicle choices and service department.

- Michael Moore, GOOGLE

Parts Manager and GM (both named Dave) went out of their way to welcome us and ensure that our large wholesale order was processed efficiently. Great job, Northtown!

- Bob Tasikas, GOOGLE

These folks helped me out this 2007 Lexus broke down while I was out of town on vacation....needed to get back to home so I could get to work......2 other dealerships told me they could not help me out, but this dealership took me right in and replaced my alternator.....not cheap,...

- Vince C., YELP

Nice people and service. I got a great deal on a Lexus.

- Ken Gill, GOOGLE

They got back to me relatively fast but unfortunately the vehicle was sold

- Dennis, CARGURUS

A very good experience.

- david dickman, GOOGLE

Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying...

- Dani12, CARS

Had the best experience here recently. Zack Barringer was professional and patient with us as we learned about the brand. I have never had this much fun buying a car!

- Heather Ochs-Balcom, GOOGLE
View All Testimonials