Northtown Lexus
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SALES: 716-780-4500 SERVICE: 844-652-5002 PARTS: 877-832-0429 3845 Sheridan Drive Northtown, NY 14226
Sales: 716-780-4500
Service: 844-652-5002
Parts: 877-832-0429

Our Location

Northtown Lexus
3845 Sheridan Drive
Northtown, NY 14226

Service: 844-652-5002
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Service Hours

Monday7:30 am - 9:00 pm
Tuesday7:30 am - 9:00 pm
Wednesday7:30 am - 9:00 pm
Thursday7:30 am - 9:00 pm
Friday7:30 am - 9:00 pm
Saturday7:30 am - 9:00 pm
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.



Make the most of your Lexus' performance capabilities and stay safe on the road with a set of tires that perfectly complements your Lexus car or SUV. At Northtown Lexus, we sell tires that are designed specifically for your vehicle. We can point you toward the best set of tires for your driving habits and budget, and we'll install them for you, too. Northtown Lexus offers:

Tires that are in-stock and ready to be installed Tire service from Lexus-trained technicians 24-month road hazard coverage for certain tires Free Tire Storage at Northtown Lexus Exp:12/31/2019



Lexus recommends seeking routine maintenance for your vehicle every six months or 5,000 miles, whatever comes first. When the time comes to service your Lexus, head to our Lexus dealership near Getzville, NY, for efficient maintenance and repairs. Schedule service today, and allow us to:

Replace engine oil and filter Replace air filter Visually inspect brake rotors, calipers and pads Inspect and adjust fluid levels Road-test your Lexus



When you service your Lexus at the six month or 5,000 mile mark and 12 month or 10,000 mile mark, both are performed at no cost for vehicles using synthetic oil.* If you drive an L/Certified vehicle, Lexus offers a complimentary scheduled maintenance program that includes your next four scheduled maintenance visits within the two year and 20,000 mile marks. Contact Northtown Lexus to learn more today. *Complimentary services for vehicles using non-synthetic oil are 30 days or 1,000 miles and 6 months or 5,000 miles.




Regular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle's resale value. Lexus provides this schedule of recommended maintenance services specific to 2001 and subsequent model years. For additional details of the applicable minimum maintenance requirements, you may refer to the Maintenance Schedule provided with your vehicle. Lexus recommends having maintenance for your vehicle performed by an authorized Lexus dealership.




Rough and poorly maintained roads are par for the course in Upstate New York, and they can impact your vehicle's wheel alignment. To ensure that your Lexus continues to provide you with engaging handling and excellent fuel efficiency, come in for a wheel alignment today. Signs you need a wheel alignment include:

Squealing tires Tires that have uneven wear or have worn down rapidly Your steering wheel is off-center when you drive in a straight line Your Lexus pulls to the left or right Exp:12/31/2019



Your brakes are among the most important safety features in your Lexus, and they must be well maintained to give you optimal stopping power when you need it most. Your brakes may need service if:

Your brake pedal nearly reaches the floor when pressed. The brake light is on, but your emergency brake is not engaged You notice an increase in how long it takes your Lexus to come to a stop Your brakes make a squealing or grinding sound Schedule service at our Lexus dealership in Amherst if you think your brakes need repairs. Exp:12/31/2019



While we efficiently service your Lexus, you can take advantage of our Wi-Fi equipped lounge. Our other thoughtful extras include transportation to and from your home or office, a complimentary car wash, a fleet of Lexus loaner vehicles should you need one and a complimentary café where you can sip your favorite beverage or enjoy a snack.




There are many reasons to service your vehicle at our Lexus dealership. An important one is our Lexus factory-trained technicians, who are trained and certified at the Lexus College. When your technician steps into the service bay, you can be confident knowing they have been trained and certified in servicing your Lexus vehicle using some of the most advanced diagnostic tools and equipment in the industry.




Upstate New York's cold weather can wreak havoc on your car's battery. To ensure that you don't get left out in the cold, only use genuine Lexus batteries designed to withstand the elements and power your Lexus for many miles and years to come. Be sure to get your battery checked regularly, and reach out to Northtown Lexus if you're having battery issues or need a replacement


Meet Our Service Staff

Service Manager GREG  FRANZEK
Have 30+ years in the highline car field. Have been with Lexus from almost the beginning. Started with Lexus as their Diagnostic Specialist in 1993 and was promoted to Service Manager in 1998. Currently Senior Certified since 2000. Hobbies include cooking, fishing, golf and travel.
Service Manager
Service Consultant JOE  RUSSELL
(716) 839-4600
55 years old
40 years in car business
22 years at Northtown Automotive
2 years college
Likes: family gatherings, football, refurbishing houses
Service Consultant
Service Consultant MIKE  RANALLO
(716) 839-4600
Michael Ranallo is a service Manager at Northtown Lexus and has been with Northtown Automotive Co's for over 7 years. Michael was an auto technician for 7 years prior and attended college at ECC for automotive technology. Michael enjoys regular exercise for the body and mind and constantly motivates others to be more physically active and healthy in their lifestyle. Michael is always smiling, very positive and great to work with.
Service Consultant
Service Consultant MICHELE  JOHENGEN
(716) 839-4600
Started w/ Lexus in 2002 as an ASE certified technician, promoted to used car coordinator in 2004, promoted again to service consultant in 2008. I like reading, camping & hanging with my kids.
Service Consultant
Service Consultant DAVE  KLEIN
(716) 839-4600
I’ve been with Northtown Lexus as a certified service consultant for over 15 years. I enjoy golfing and following the Bills and Sabres.
Service Consultant
Service Consultant JOHN  PASKIEWICZ
Started in the automotive industry in 1985 with Oldsmobile and Subaru, Have been in the Auto repair and Tires entire career. Have worked for Major tire manufactures directly including Bridgestone, Firestone, Goodyear, Yokohama, and Michelin. Vast experience in Tire Knowledge and Auto Repair. Have been with Lexus for two years. Outside of Work enjoy Home remodeling, Furniture repair, Boating and Fishing. Have been involved volunteering with youth groups, and people with disabilities for many years. At one point was host of a local television show on WGRZ for 2 years.
Service Consultant

Contact Information

Parts Manager and GM (both named Dave) went out of their way to welcome us and ensure that our large wholesale order was processed efficiently. Great job, Northtown!

- Bob Tasikas, GOOGLE

These folks helped me out this 2007 Lexus broke down while I was out of town on vacation....needed to get back to home so I could get to work......2 other dealerships told me they could not help me out, but this dealership took me right in and replaced my alternator.....not cheap,...

- Vince C., YELP

Nice people and service. I got a great deal on a Lexus.

- Ken Gill, GOOGLE

They got back to me relatively fast but unfortunately the vehicle was sold

- Dennis, CARGURUS

A very good experience.

- david dickman, GOOGLE

Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying...

- Dani12, CARS

Had the best experience here recently. Zack Barringer was professional and patient with us as we learned about the brand. I have never had this much fun buying a car!

- Heather Ochs-Balcom, GOOGLE

I have bought many cars in the past years and have dealt with several dealerships in Western New York. The Northtown Lexus dealership is outstanding !!!! When you walk into the dealership you are greeted with a friendly smile and asked the purpose of your visit. If you just want to browse at the...

- Michael Natario, GOOGLE

Dana and brian the finance agent is the best by far the best Dealer to DATE!!!

- Antwion Holliday, GOOGLE

Visiting Buffalo and had a problem with car. Mike took care of me right away with excellent service.

- Larry, GOOGLE

Friendly buying atmosphere. Professional staff

- Bradley Kremblas, GOOGLE

Great staff from Ryan in sales and Jeff his manager, to Jordan and Kevin in finance everyone was outstanding as easy to work with. Getting my new Lexus was easy with their help. I wouldn’t go anywhere else. They all went the extra mile to accommodate my schedule and in a short time I had my new...

- Michael Geraci, GOOGLE

Great experience from start to finish. Justin, David and Jordan truly had our best interests mind in helping us through the process. Love our new car and will absolutely be back for future auto needs.

- Stephen Pollack, GOOGLE

Delivery there

- Avon Munson, GOOGLE

Referred by another Northtown employee to work with Zach. He was so nice to work with, explained my options and worked with me to get what I wanted. He kept in contact with me and kept me informed during the purchasing process. Such a positive experience and I would definitely work with Zach again!

- Amy Staebell, GOOGLE

Great full service dealer. Friendly staff

- James Horner, GOOGLE

I had the good luck of finding a 2007 LS460L on eBay and I purchased it.I love the car and all the "toys" on it.I noticed the car came equipped with Bluetooth and I,being a naive 66 year old could not figure out how to program it with my phone.I called your dealership and they said bring it in and...


I dealt with Zach B. He was awesome to deal with, no pressure with him to buy. He made sure he knew what I wanted as a consumer and showed me Vehicles that matched my interest. This is the second time I bought a car from him but have sent my family to deal with him!

- jeremy crance, GOOGLE

Its was good,very helpful and professional staff


This is my second vehicle I purchased from Northtown Lexus. I have dealt with Richard Merlino both times and he was great. All my experiences with the dealership have been top notch.

- John R., CARS

Always awesome service here. They treat you like royalty. Most definitely will have my vehicle serviced here again.

- Gino H., YELP

I had the best car buying experience of my life this time around at Northtown. Everything was top-notch, from the showroom to purchase to pick-up!

- Leah17, CARS

What a pleasure it was working with my sales representative Dana - knowledgeable, yet light-hearted and helpful. The whole staff at Northtown Lexus are a crew of smiling professionals with your customer satisfaction first in mind. If you’re looking for a luxury model, think of stopping at...

- d_hazed, CARS
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