Northtown Lexus
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SALES: 716-780-4500 SERVICE: 844-652-5002 PARTS: 877-832-0429 3845 Sheridan Drive Amherst, NY 14226
Sales: 716-780-4500
Service: 844-652-5002
Parts: 877-832-0429

Our Location

Northtown Lexus
3845 Sheridan Drive
Amherst, NY 14226

Service: 844-652-5002
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Service Hours

Monday7:30 am - 9:00 pm
Tuesday7:30 am - 9:00 pm
Wednesday7:30 am - 9:00 pm
Thursday7:30 am - 9:00 pm
Friday7:30 am - 9:00 pm
Saturday7:30 am - 9:00 pm
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

$59.95 HEATING SYSTEM SERVICE : Drain & fill as required.

Drain & fill as required.

*See Service Adviser for full details*

Is your heating system ready for the harsh Buffalo winters?

Expires 12/31/19

Most vehicles. may not be combined with any offers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
$199.95 (per axle) BRAKE PAD SPECIAL : Replace with factory Brake Pads.
$199.95 (per axle) BRAKE PAD SPECIAL

Replace with factory Brake Pads.

*See service advisor for details*

- Front or rear pads
- Inspect calipers & hardware

Expires 12/31/19

Most vehicles. may not be combined with any offers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.

. Wash and hand wash vehicle
. Apply Aquapel glass treatment.
. Apply fabric protection for carpets & mats.
. Apply sealant to rims.

*See Service Adviser for full details*

Expires 12/31/19

Most vehicles. may not be combined with any offers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership.


Includes replace cooling with factory Lexus antifreeze and test overall performance of cooling/heating system

Expires: 12/31/19

Meet Our Service Staff

Service Manager GREG  FRANZEK
Have 30+ years in the highline car field. Have been with Lexus from almost the beginning. Started with Lexus as their Diagnostic Specialist in 1993 and was promoted to Service Manager in 1998. Currently Senior Certified since 2000. Hobbies include cooking, fishing, golf and travel.
Service Manager
Service Consultant JOE  RUSSELL
(716) 839-4600
55 years old
40 years in car business
22 years at Northtown Automotive
2 years college
Likes: family gatherings, football, refurbishing houses
Service Consultant
Service Consultant MIKE  RANALLO
(716) 839-4600
Michael Ranallo is a service Manager at Northtown Lexus and has been with Northtown Automotive Co's for over 7 years. Michael was an auto technician for 7 years prior and attended college at ECC for automotive technology. Michael enjoys regular exercise for the body and mind and constantly motivates others to be more physically active and healthy in their lifestyle. Michael is always smiling, very positive and great to work with.
Service Consultant
Service Consultant MICHELE  JOHENGEN
(716) 839-4600
Started w/ Lexus in 2002 as an ASE certified technician, promoted to used car coordinator in 2004, promoted again to service consultant in 2008. I like reading, camping & hanging with my kids.
Service Consultant
Service Consultant DAVE  KLEIN
(716) 839-4600
I’ve been with Northtown Lexus as a certified service consultant for over 15 years. I enjoy golfing and following the Bills and Sabres.
Service Consultant
Service Consultant JOHN  PASKIEWICZ
Started in the automotive industry in 1985 with Oldsmobile and Subaru, Have been in the Auto repair and Tires entire career. Have worked for Major tire manufactures directly including Bridgestone, Firestone, Goodyear, Yokohama, and Michelin. Vast experience in Tire Knowledge and Auto Repair. Have been with Lexus for two years. Outside of Work enjoy Home remodeling, Furniture repair, Boating and Fishing. Have been involved volunteering with youth groups, and people with disabilities for many years. At one point was host of a local television show on WGRZ for 2 years.
Service Consultant

Contact Information

Mr. Micheal Haym was extremely professional and made this experience exceptional for my family and I. There was a hospitality and genuine authenticity in this entire process that made it rewarding beyond just acquiring a luxurious vehicle. I recommend anyone in search of an affordable luxury...

- Vincent Alexander, GOOGLE

Comfortable lounge, but couldn't find remote to turn TV on. Service is friendly and very attentive

- Annette Cole, GOOGLE

Go out of there way to solve any problem and the Employee's are the BEST!

- adrienne meredith, GOOGLE

Great, honest sales team & friendly, efficient service department!

- Steve Sinnott, GOOGLE

Excellent vehicle choices and service department.

- Michael Moore, GOOGLE

Parts Manager and GM (both named Dave) went out of their way to welcome us and ensure that our large wholesale order was processed efficiently. Great job, Northtown!

- Bob Tasikas, GOOGLE

These folks helped me out this 2007 Lexus broke down while I was out of town on vacation....needed to get back to home so I could get to work......2 other dealerships told me they could not help me out, but this dealership took me right in and replaced my alternator.....not cheap,...

- Vince C., YELP

Nice people and service. I got a great deal on a Lexus.

- Ken Gill, GOOGLE

They got back to me relatively fast but unfortunately the vehicle was sold

- Dennis, CARGURUS

A very good experience.

- david dickman, GOOGLE

Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying...

- Dani12, CARS

Had the best experience here recently. Zack Barringer was professional and patient with us as we learned about the brand. I have never had this much fun buying a car!

- Heather Ochs-Balcom, GOOGLE

I have bought many cars in the past years and have dealt with several dealerships in Western New York. The Northtown Lexus dealership is outstanding !!!! When you walk into the dealership you are greeted with a friendly smile and asked the purpose of your visit. If you just want to browse at the...

- Michael Natario, GOOGLE

Dana and brian the finance agent is the best by far the best Dealer to DATE!!!

- Antwion Holliday, GOOGLE

Visiting Buffalo and had a problem with car. Mike took care of me right away with excellent service.

- Larry, GOOGLE

Friendly buying atmosphere. Professional staff

- Bradley Kremblas, GOOGLE

Great staff from Ryan in sales and Jeff his manager, to Jordan and Kevin in finance everyone was outstanding as easy to work with. Getting my new Lexus was easy with their help. I wouldn’t go anywhere else. They all went the extra mile to accommodate my schedule and in a short time I had my new...

- Michael Geraci, GOOGLE

Great experience from start to finish. Justin, David and Jordan truly had our best interests mind in helping us through the process. Love our new car and will absolutely be back for future auto needs.

- Stephen Pollack, GOOGLE

Delivery there

- Avon Munson, GOOGLE

Referred by another Northtown employee to work with Zach. He was so nice to work with, explained my options and worked with me to get what I wanted. He kept in contact with me and kept me informed during the purchasing process. Such a positive experience and I would definitely work with Zach again!

- Amy Staebell, GOOGLE

Great full service dealer. Friendly staff

- James Horner, GOOGLE

I had the good luck of finding a 2007 LS460L on eBay and I purchased it.I love the car and all the "toys" on it.I noticed the car came equipped with Bluetooth and I,being a naive 66 year old could not figure out how to program it with my phone.I called your dealership and they said bring it in and...


I dealt with Zach B. He was awesome to deal with, no pressure with him to buy. He made sure he knew what I wanted as a consumer and showed me Vehicles that matched my interest. This is the second time I bought a car from him but have sent my family to deal with him!

- jeremy crance, GOOGLE

Its was good,very helpful and professional staff

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