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SALES: 716-780-4500 SERVICE: 716-923-2106 PARTS: 716-608-3345 3845 Sheridan Drive Amherst, NY 14226

Coronavirus (COVID-19) Update:

Our SERVICE, COLLISION, and PARTS Departments will remain open during this period.

We are available to assist with your vehicle service needs 7:30 a.m. - 9:00 p.m. Monday-Saturday. Please reach out to your Service Manager Greg Franzek at 716-923-2100 or schedule an appointment online.

Our team members continue to be dedicated to serving you during these challenging times. We hope you and your loved ones stay safe and healthy.

Sales: 716-780-4500
Service: 716-923-2106
Parts: 716-608-3345
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SERVICE DEPARTMENT

Our Location

Northtown Lexus
3845 Sheridan Drive
Amherst, NY 14226

Service: 716-923-2106
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Service Hours

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service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.


$59.95 A/C System Service & Deodorizing : Remove bacteria build-up in system from Buffalo winters.
$59.95 A/C System Service & Deodorizing

Remove bacteria build-up in system from Buffalo winters.

Is your car ready for Spring/Summer?

*See Service Advisor for Details*

*Offer Expires 9/30/2020

Most vehicles. May not be combined with any other off ers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
$219.95 <br>3 OIL CHANGES AND 2 TIRE ROTATIONS : Synthetic oil up to 5 qts.
$219.95
3 OIL CHANGES AND 2 TIRE ROTATIONS

Synthetic oil up to 5 qts.

*See service advisor for details*

Platinum Plus members earn 2,200 points toward the purchase of your next vehicle.
Prices based on individual oil changes at $73.00 and 2 tire rotations at $49.90, included in 3 service visits totaling to $268.90.

*Offer Expires 9/30/2020

Most vehicles. may not be combined with any offers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership. Coupon not valid on previous charges. Cost does not include taxes, shop supplies, and hazardous waste fees (if appl). Package expires 2 years from date of purchase.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
129.95 Alignment Special : Recover and protect your tires from Buffalo winters & potholes.
129.95 Alignment Special

Recover and protect your tires from Buffalo winters & potholes.

*See Service Advisor for details.*

*Offer Expires 9/30/2020

Most vehicles. May not be combined with any other offers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
$38.95<BR> LEXUS WASH & WAX : Please call ahead to schedule.
$38.95
LEXUS WASH & WAX

Please call ahead to schedule.

*See service advisor for details*

Platinum Plus members earn 390 points toward the purchase of your next vehicle.

*Offer Expires 9/30/2020

Most vehicles. may not be combined with any offers or specials. Must present coupon when order is written. Plus tax & supplies. Valid only at this dealership.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.

Meet Our Service Staff

Service Manager GREG  FRANZEK
X
7168394600120
Have 30+ years in the highline car field. Have been with Lexus from almost the beginning. Started with Lexus as their Diagnostic Specialist in 1993 and was promoted to Service Manager in 1998. Currently Senior Certified since 2000. Hobbies include cooking, fishing, golf and travel.
Service Manager
GREG FRANZEK
Service Consultant JOE  RUSSELL
X
(716) 839-4600
55 years old
40 years in car business
22 years at Northtown Automotive
2 years college
Likes: family gatherings, football, refurbishing houses
Service Consultant
JOE RUSSELL
Service Consultant MICHELE  JOHENGEN
X
(716) 839-4600
Started w/ Lexus in 2002 as an ASE certified technician, promoted to used car coordinator in 2004, promoted again to service consultant in 2008. I like reading, camping & hanging with my kids.
Service Consultant
MICHELE JOHENGEN
Service Consultant DAVE  KLEIN
X
(716) 839-4600
I’ve been with Northtown Lexus as a certified service consultant for over 15 years. I enjoy golfing and following the Bills and Sabres.
Service Consultant
DAVE KLEIN
Service Consultant JOHN  PASKIEWICZ
X
Started in the automotive industry in 1985 with Oldsmobile and Subaru, Have been in the Auto repair and Tires entire career. Have worked for Major tire manufactures directly including Bridgestone, Firestone, Goodyear, Yokohama, and Michelin. Vast experience in Tire Knowledge and Auto Repair. Have been with Lexus for two years. Outside of Work enjoy Home remodeling, Furniture repair, Boating and Fishing. Have been involved volunteering with youth groups, and people with disabilities for many years. At one point was host of a local television show on WGRZ for 2 years.
Service Consultant
JOHN PASKIEWICZ
Concierge SAMANTHA CORSON
X
Concierge
SAMANTHA CORSON

Contact Information


Went in for an oil change. Found out there was a recall on the car. Used a loaner to get our in town errands done, and were back on the road in short order. Dean and the team took great care of us, and the service we received was nothing short of awesome. Thanks for a great Lexus experience!

- Robert King, GOOGLE

Great work I will be back soon as well buy my next car from them I love there customer service and the price for the job was great management was super friendly and nice

- Jermaine Cox, CARS

Always great service!👍

- Mary Govern, GOOGLE

The service here at Northtown Lexus is consistently outstanding. Michelle is a perfect example. We stopped in today and each bay was full. In spite of being very busy, Michelle provided individualized service that truly made us feel special. She was friendly and efficient. For world class service,...

- Greg D, GOOGLE

The dealer responded to my questions

- Sheri, CARGURUS

Went for routine maintenance. Convenient online schedule. Fast check-in. Timely service. Comfortable lounge if you prefer to wait your for car on site. Good coffee and hot chocolate :)

- Serge A, GOOGLE

THIS IS A GREAT PLACE my car was fixed for free my windows wipers thank you and I do want another car

- Sheila Diggs, GOOGLE

Delightful. Salesman went over and above

- Guru2L52G, CARGURUS

Nice vehicle's to shop for

- Ellie Johnson, GOOGLE

My son adores this place because of the awesome, friendly customer service!

- Akilowu Akiwumi, GOOGLE

Good

- Dm Seals, GOOGLE

I got my ride from here#1

- Samuel Dixon, GOOGLE

Caring

- sreelekshmi g, GOOGLE

Professional team able to resolve complicated matters.

- Serge A, GOOGLE

Great service and sales!

- Adam Weimer, GOOGLE

absolutely fantastic.

- Steve, CARGURUS

Courteous and efficient service.

- Nasir Khan, GOOGLE

Owning a Lexus has its perks! Getting a loaner vehicle is definitely one of my favorites. Driving a brand new vehicle for a day is fun and it also gets you thinking about buying one. It's a clever sales tactic and also a very convenient and fun way to spoil your customers.

- pamela kohrn, GOOGLE

Mr. Micheal Haym was extremely professional and made this experience exceptional for my family and I. There was a hospitality and genuine authenticity in this entire process that made it rewarding beyond just acquiring a luxurious vehicle. I recommend anyone in search of an affordable luxury...

- Vincent Alexander, GOOGLE

Comfortable lounge, but couldn't find remote to turn TV on. Service is friendly and very attentive

- Annette, GOOGLE

Great, honest sales team & friendly, efficient service department!

- Steve Sinnott, GOOGLE

Excellent vehicle choices and service department.

- Michael Moore, GOOGLE

Parts Manager and GM (both named Dave) went out of their way to welcome us and ensure that our large wholesale order was processed efficiently. Great job, Northtown!

- Bob Tasikas, GOOGLE

These folks helped me out this week.....my 2007 Lexus broke down while I was out of town on vacation....needed to get back to home so I could get to work......2 other dealerships told me they could not help me out, but this dealership took me right in and replaced my alternator.....not cheap,...

- Vince C., YELP

Nice people and service. I got a great deal on a Lexus.

- Ken Gill, GOOGLE

They got back to me relatively fast but unfortunately the vehicle was sold

- Dennis, CARGURUS

A very good experience.

- david dickman, GOOGLE

Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying...

- Dani12, CARS

Had the best experience here recently. Zack Barringer was professional and patient with us as we learned about the brand. I have never had this much fun buying a car!

- Heather Ochs-Balcom, GOOGLE
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