Hear What Our Customers Have to Say
Mike Aldrich Aldrich4r we ergrrh
11-21-2024★★★★★Michael Yoerg was a delight and pleasure to work with. He was very professional and knowledgeable and patient with me throughout the whole purchasing process. I feel blessed to have had him as my salesman and would recommend him to any and all of my family and friends who might be interested in purchasing a Lexus. A truly kind and good man. Just wanted to add that Nicole and Morgan were fantastic in setting me up with all the financial side of the purchase.
James Pusateri
12-1-2024★★★★★
Michelle Delmonte
11-30-2024★★★★★Michael was fantastic and always available to communicate and answer questions. Whole experience was stress free.
C B
11-28-2024★★★★★Great experience and customer service
Raynee Iraci
11-27-2024★★★★★Northtown Lexus is by far the best company to buy a car. Professional , and super customer service, I would never go anywhere else.Justin DePasquale handled both of my car purchases and made it so easy to communicate with him. He is definitely top notch!I highly recommend Justin when looking for a beautiful Lexus.Thank you, Lexus, for making this an awesome experience!
Maureen Scoville
11-26-2024★★★★★Mike Yoerg was excellent to work with. He was very helpful and knowledgeable. He took plenty of time and great care at time of delivery.
Ryan Garing
11-25-2024★★★★★Good service
Danielle Potts
11-24-2024★★★★★I was extremely impressed with the entire buying process at Northtown Lexus, all due to the excellent service provided by my sales associate Mike Bartkowiak. From the initial contact with Mike, he was professional, courteous, and forthcoming with information. I never felt pressured and was always kept up-to-date on the status of my eventual vehicle. I got exactly what I wanted, easily traded in my previous vehicle, and it all was a straightforward, pleasant experience. Mike is an asset to Northtown and the Lexus brand and I look forward to recommending him to others in the future.
Megan Kunkle
11-21-2024★★★★★We worked with Zach at Northtown Lexus and he was great! When we were waiting for our car he was always incredibly transparent and responsive to any questions we had. When it was time to pick up our car he made the whole experience special. We would absolutely recommend working with Zach if you are going to Northtown Lexus.
Robert Palmeri
12-2-2024★★★★★Love my new NX450h+. Justin did a great job showing me the benefits of a hybrid car and they had the perfect match for me. Thanks again Justin for 2nd Lexus for our family.
Jen Cornett
11-17-2024★★★★★I bought the exact car I wanted off the showroom floor!! Mike was great. He never made me feel pressured and was very helpful. The whole process was easy, they literally took care of everything at my convenience. My 2nd lexus purchase from this dealership with more to come in the future!
Henry Jackson
11-17-2024★★★★★
Robert Kazeangin
11-13-2024★★★★★Michael was very helpful in regards to educating me about my new vehicle. We were able work out the sale to our satisfaction. Michael made my pick up of the vehicle extremely easy and followed up with any questions I had once the vehicle was in my possession. Highly recommend Northtowns. Also the finance department and working with Nicole was seamless. Overall very happy.
Eric Gasbarro
11-10-2024★★★★★I've leased several vehicles from Northtown Lexus, and this is my second lease with Sales Manager Zachary. They always provide excellent service, making me feel welcome and comfortable throughout the sales process. I highly recommend Northtown and Zachary!
Mani Ketu
11-9-2024★★★★★First time I went to a dealership to finance a car. Staff especially Mike Yoerg were incredibly friendly and really made the process a breeze. My life is honestly much better now that I have such a quality car.
wezzy wezzy
11-5-2024★★★★★I recently visited northtown Lexus and was thoroughly impressed by the exceptional customer service. Zachary and staff were incredibly attentive and went above and beyond to ensure my needs were met. I highly recommend northtown Lexus and will definitely be returning.
Kayla Shanley
11-1-2024★★★★★
Arthur Laurey
12-18-2024★★★★★
Susan Witt
1-5-2025★★★★★Absolutely amazing experience at Northtown! Great customer service. Highly responsive sales people- we totally recommend Northtown Lexus to anyone who is looking for a new car!
Mike Carlson
1-3-2025★★★★★Just wanted to share we had a great experience working with Dana in sales and the Northtown team. We ended up purchasing a used Tahoe and the process could not have gone smoother. We will definitely be back when the time comes for another vehicle.
Daniel Borgia
1-2-2025★★★★★I worked with Mike on our purchase. Mike Yoerg at Northtown on the purchase of our vehicles. Mike was outstanding to work with. He applied no pressure, answered all of our questions, and was responsive in following up about any questions we had during the process. I highly recommend Northtown for you next purchase and recommend reaching out to Mike specifically for his help.
Leslie Kugler
1-2-2025★★★★★Mike showed us many cars to choose from. The whole process was seamless. Driving my new car now. Thanks Mike.
Danielle Esposito
12-24-2024★★★★★Great experience! Love the used vehicle and Abdelwahab was amazing. Car was ready when I arrived and I did not have to wait… I appreciated that a lot.. he was very responsive! No one was pushy like other dealerships for all the Add-ons and the finance team person was great and got me the best rate even better than my credit union and a better rate than the new Toyota i purchased 2 years ago from a pushy place… I recommend this place and for sure "Abdul" who sold me the vehicle!
Joey Zhuang
12-22-2024★★★★★I recently had the pleasure of visiting Northtown Lexus, and I was thoroughly impressed by the outstanding level of customer service I received. Na Liang and the entire team demonstrated remarkable attentiveness, ensuring that every detail of my visit was handled with care and professionalism. Their dedication to going above and beyond to meet my needs truly set them apart. The experience was seamless, warm, and welcoming, leaving me confident in recommending Northtown Lexus to anyone seeking exceptional service. I am already looking forward to my next visit!
al cavallari
12-18-2024★★★★★Zach did a great job and made the entire experience very easy!
Mark Karrer
12-18-2024★★★★★
D Burkholder
1-6-2025★★★★★I stopped in to look at a plug in hybrid. All the sales people were busy but I received a call within 24 hours. We got a quick appointment & drove a 2024 RX hybrid. That particular car sold, but our salesman let me know when a 2025 was due to arrive. And that's the RX 450 that we purchased. Got it on December31st!
Amy Allen
12-16-2024★★★★★Mike was a pleasure to work with. We are return customers and would go no where else for our car needs!!
Saqib Sadiq
12-15-2024★★★★★It was great to interact with Michael on the purchase of 2024 V/W Tiguan as a replacement for 2021 Nissan Murano. He helped me in finalizing the deal smoothly giving me some discount on the final price. It was a pleasure to work with him.
Stephen Zaffuto
12-14-2024★★★★★Bought a RX350. Had a great experience. David and Jeff were very helpful. I would definitely recommend this dealership. My sales representative, Kalen Liang was awesome. Kind and friendly and worked hard in my best interest. If you're looking for a relaxed and easy experience I would definitely look for Kalen!
Brittney Reyes
12-13-2024★★★★★I had the honor of working with Brandon to get an oil change on my truck (Truck Norris). He welcomed me with a radiant smile and went above and beyond to make sure I was happy. I have never seen such kindness, compassion, and professionalism in my life. I am truly blessed to have gotten to work with him. Iv heard that this man bleeds Lexus, but I didn't believe it until I experienced it myself. This guys customer service is truly too great for this world. There is definitely a spot on Santa's nice list for Brandon this year. I cannot wait for my next oil change!
Frank Davoli
12-11-2024★★★★★Great to deal with ,Everthing went smoothly! Thank you
John Ben
12-10-2024★★★★★I was in need of a new car and cannot recommend the sales team at Northtown Lexus enough. Mike Bartkowiak, my sales representative, was exceptionally helpful as well as extremely knowledgeable. He considered what I was looking for and provided no nonsense assistance in locating a car that fit my needs as well as my budget. Mike, as well as the entire sales team, were friendly, accommodating and honest with me from first contact to delivery.
Christina Misener
12-5-2024★★★★★Abdo was great to talk with and showed me everything I needed to know about my new vehicle. I highly recommend checking out Northtown Lexus and ask for Abdo, he's the best!
Contact
Northtown Lexus
3845 Sheridan Drive
Amherst, NY 14226
- Sales: 716-614-0500
- Service: (716) 923-2106
- Parts: 716-839-4600
Hours
- Monday 9:00AM-7:00PM
- Tuesday 9:00AM-7:00PM
- Wednesday 9:00AM-7:00PM
- Thursday 9:00AM-7:00PM
- Friday 9:00AM-7:00PM
- Saturday 9:00AM-5:00PM
- Sunday Closed